Dear Pauline, We would like to thank you for your loving care for D….… and D…….. over the last three and a half years. Mum often said how well looked after she was and we felt secure in the fact that she was loved and cared for so well. We have looked on you all as friends over the last few years and will miss our regular visits.

Son and daughter in-law of Resident.

Dear Pauline, Lakin and staff at The Ferns. On mum’s behalf I would like to thank you all for the wonderful care of and kindness shown to mum over the last four years. She frequently expressed her gratitude for everything you did to aid her comfort. From my frequent visits I knew that mum was being looked after very well in a spotlessly clean environment and receiving good food. On a personal note I want to thank all staff (day and night carers, cleaners, galley, kitchen and office) for their sociability towards me. I particularly appreciated the compassion shown during the last week of mum’s life. Thank you also for keeping me well- nourished during that difficult time. Attendance at mum’s funeral in an official capacity by L…… and K…. but also during their free time by H…., B….. and B…. was much appreciated. Finally, I am grateful to Pauline and Lakin for allowing mum to remain at The Ferns in spite of the fact that for a long time the level of care which she required was greater than one would normally expect to receive in a residential home. With much gratitude to you all.

Daughter of Resident

Dear Pauline Sincere thanks to you and all your staff - those who kept the home spotlessly clean, hostesses who served drinks with a smile, catering staff for the good food, and the many carers- for making J ………s last 14 months comfortable. Kind regards

Niece of Resident

To Pauline & all the staff, Thank you all so much for looking after B.. … these last 11 months. The care, love and attention you gave her was outstanding, nothing was too much trouble. She settled in so well, made friends, joined in with the activities and regarded it as her home – she was really happy at The Ferns. Also, a big thank you for making us her family so welcome, you made time to talk & laugh with us – we will never forget your kindness. Love from

Family of Resident